Remember back when you were so concerned with making a great first impression? You dressed a certain way, walked a certain way, and looked someone in the eye with the thought “I hope you like me!” Nowadays we are more concerned with expressing our differences and letting people know how unique we are, which is definitely important!
Self confidence, self awareness and self assurance are essential but that cannot be your only focus, especially in a customer service-driven field like real estate. There is a huge difference between confidence and arrogance. Confidence builds relationships, prints contracts and seals deals. Arrogance is like rubbing sand paper on the person you are talking to: It just makes them feel uncomfortable. Here are a couple tips to make sure you are giving off that confident, personable agent vibe!
A handshake when you meet someone is the first impression. Being confident in who you are but not coming off as abrasive or cocky paves the way for where the entire meeting will go.
A confident person will: stand up tall, shoulders back, head up, and wear a genuine smile on their face. Extend your hand while you’re making eye contact. It’s a good rule of thumb to offer some sort of compliment or thanks with this gesture. “It’s great to meet you” or “thanks for meeting with me” are always good.
A cocky person will: Lean in or lean back when shaking hands. They will have a smirk on their face and only offer their name with the handshake. They usually will adjust their clothes or hair immediately after, which sends a nonverbal signal to the other person that appearance is HUGE to them. Appearance is important, but you shouldn’t have to tell other people that. Just show up looking nice and it will take care of itself.
Don’t walk into the greeting and lean into the handshake so much so that one of your legs comes off the ground. This gives off the impression that you are hurried or busy. The person may feel like you are not going to be totally present. Even if you run all the way up to the front door and you are out of breath, take a second to slow down and breathe before entering and greeting them.
Don’t make small talk just for the sake of making small talk. If it’s not natural and you couldn’t care less about how their day is going, don’t ask. Sometimes using small talk to gague what kind of mood they are in is useful, but only in certain situations and you should come off like you genuinely want to know how their week has been. Unnatural small talk is uncomfortable for everyone.
Starting off on the right foot with a client (or anyone really) is so important. Have you ever gotten the wrong impression with someone just from a greeting and a handshake?